A complaint must be submitted in writing or on videotape and filed with the DSDHH director of certification, 5709 South 1500 West, Taylorsville, UT 84123. The complaint must be filed within 120 days of the incident in which alleged unprofessional or unethical conduct occurred. The complaint must set forth the specific action or actions in question making reference to the exact portion of the Code of Ethics alleged to have been violated. The complaint must set forth the name(s) of all persons against whom charges are being alleged.

The director of certification will forward complaints to the chair of the Ethical Standards Committee to determine if the committee has jurisdiction over the complaint. If the Ethical Standards Committee determines that it lacks jurisdiction or that the complaint does not state a cause of action that the committee can address, the case shall be dropped or referred to the proper legal authority. The complainant shall be informed of the action, by certified mail, by the DSDHH director of certification. If the Ethical Standards Committee determines it has jurisdiction and the complaint states a cause that the Committee can address, the chair shall notify the director of certification.


Who May File
A complaint may be filed by any person utilizing interpreter/transliterator services in the alleged incident, any person having a direct interest in the occurrence specified in the complaint, or the director of certification in behalf of such individuals.

The director of certification shall maintain a log of all complaints received and all actions taken.

The purpose of the log shall be to monitor the grievance process for effectiveness and appropriate resolution. The log shall be kept absolutely confidential.

At no time shall unauthorized individuals or agencies have access to the log. The log shall contain only name(s) of complainant, name(s) of interpreter(s) or transliterator(s), date of complaint, action taken, and date of closure.

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